01
Choose your call flow
Plan your hours, daily and hourly limits, and how many calls you can take at once. Pause when you need a break; resume when you’re ready.
01Prepaid call packages
02No ongoing commitment
03Practical call training
04Your hours. Your call limits.
QLG Call Playbook
Know how to handle the next call.
Start with what the customer says. Find a useful opener, the right questions, and a clear way forward.
Showing Responding to an ad playbook
The customer says
Illustrative example“I’m calling about the ad I saw.”
Understand what caught their attention before explaining an option.
01 Open the conversation
“I can help you start with that. Which part of the ad caught your attention, and what were you hoping to find out?”
02 Ask next
- What did you understand the ad to be offering?
- What is the main question you would like answered today?
03 Move toward a decision
Once the expectation is clear: ‘Let’s confirm those details first. If it fits what you’re looking for, would you like me to walk you through the next step?’
Keep it accurate. Confirm the advertised details and whether they apply before making a promise. A response to an ad does not establish eligibility.
Quick answers
What if they expected something different?
Acknowledge the difference and explain what you can actually help with. Ask whether that is useful to them before continuing.
Should I jump straight into the full presentation?
Answer the question that brought them to you first. Then ask permission to explore the relevant details together.
Example wording for preparation and coaching. Use current, approved product guidance and adapt to the customer’s questions.
Your calls, your control
Set your hours. Choose your pace.
A portal built to let you manage prepaid calls around the way you work. Choose when you can answer, how much volume you can handle, and when you need to pause.
02
Buy a prepaid package
Choose a set number of calls and pay upfront. A call becomes billable at 60 seconds of connected call time. Shorter calls do not use your prepaid balance.
03
Learn to work the calls
Follow a practical call flow built from hundreds of hours with these same types of consumers. Prepare, answer promptly, and use the best practices on every call.
04
Track your call balance
See the calls you received, check your remaining prepaid balance, and plan your next package around the hours you can staff.
Preview status: you can explore the planned experience today. Purchases and automatic call delivery controls are not live yet.
How it works
Get ready. Buy calls. Get to work.
Whether you work alone or with a small team, start with the training and a prepaid package that fits your capacity.
- STEP 01
Apply and verify
Sign up as an individual agent or a small agency. Add your licensing details and the phone number that will receive your calls.
- STEP 02
Get ready to take calls
Review the account terms, complete your call-handling training, and submit your application for review.
- STEP 03
Prepay for your calls
Once your account is ready, choose an available package. Review the call count, price, and order terms before paying.
- STEP 04
Work calls at your pace
Keep delivery matched to your staffing, answer promptly, and follow the best practices. Buy another package when you’re ready.
Build your call-handling skills
Your next campaign starts with experience.
We’ve talked with thousands of insurance agents and listened to hundreds of hours of calls with the same types of consumers you’ll be speaking with. Our best-practices program brings that experience to your campaign. Learn it before your first call and follow it on every call after.
Built from real conversations. Put to work on yours.
Learn to work the call
Put best practices into practice.
Use QLG University to prepare, open the conversation, understand the caller’s needs, and guide the next step. Return to the training regularly and apply the same fundamentals consistently.
Practice
See where your package stands
Check your purchased calls, delivery history, and remaining balance in one place.
Be ready when the phone rings
Set hours you can staff, keep call limits within your capacity, and pick up promptly. Give each consumer your attention and follow the call flow you’ve practiced.
Standards & security
Know what to expect before you start.
Simple prepaid buying starts with a clear setup: verify your licensing, complete the required training, and review the package terms before you pay.
Protected account access
Verify your email and use an authenticator app to keep your account and purchases secure.
Know what you’re buying
Review the package quantity, price, and terms before you pay. A prepaid package does not commit you to buying another.
Ready before the first call
QLG reviews your licensing and call destination before delivery begins. Your setup page shows what still needs to be completed.
Q.
QLG Media
Parent company
Built and operated by QLG Media LLC
Call buying built around smaller shops.
QLG Media LLC connects individual insurance agents and small agencies with inbound call opportunities. QLG Connect brings prepaid purchasing, practical training, and call management into one account.
Visit QLG MediaFor individual agents and small teams
Buy calls. Build your skills. Grow at your pace.
Explore prepaid calls, practical training, and a portal designed to put you in control of your call flow.